Delete Your Account

This page explains how to delete your Hugs & Smiles account and the data associated with it, for both the Hugs n Smiles mobile app and the Hugs & Smiles website. Both use the same account, so deleting it removes your data everywhere.

Option 1: Delete from inside the app

This is the fastest way and takes about a minute.

1. Open the Hugs n Smiles app and sign in with the account you want to delete.
2. Go to Profile and tap Delete account, just below Sign out. If you have not created a child profile yet, tap Delete my account on the “Who are we cheering for?” screen instead.
3. Review what will be deleted, then confirm your identity by entering your password or signing in again with Apple or Google.
4. Confirm the final prompt.

Option 2: Request deletion by email

If you have uninstalled the app or can no longer sign in, email us from the address on your account and we will complete the deletion for you.

hello@hugsnsmiles.co

Include the email address on the account and the first name of any child profile so we can locate the right records. We may ask one verification question before deleting anything, so that nobody else can delete your account.

What happens after you request deletion

• Your account is locked immediately. You will be signed out and cannot use the Service while deletion is pending.
• Deletion is scheduled for 14 days later. This grace period exists so an accidental or unauthorized request can be undone.
• You can cancel during the grace period by signing back in and choosing Cancel deletion and keep my account, or by emailing us.
• After 14 days your data is permanently erased, and we send a confirmation email.

What we delete

• Your login account, name, and email address.
• Every child profile you created, including names, ages, and other details you entered.
• Quiz answers, journeys, stage progress, and notes or observations you logged.
• Photos you uploaded and the generated characters, illustrations, and personalized stories made from them.
• Your personalized books and book files.

What we keep, and why

If you purchased anything, we keep a record of the transaction because tax and accounting law requires it. Before we retain it, the record is anonymized: your name, email, shipping address, and any other contact details are removed, and the record is detached from your account. What remains cannot be used to identify or contact you.

Routine encrypted backups may hold residual copies for a short period until they age out on their normal schedule. They are not used to restore deleted accounts.

Other options

You do not have to delete your whole account to remove individual content. You can delete a single child profile, a note, or an uploaded photo from within the app and keep the rest of your account. If you only want a copy of your data or a correction, email us and we will help — see our Privacy Policy for the full list of your rights.

Questions

Reach our team at hello@hugsnsmiles.co. Hugs & Smiles is operated by EngenuityAI.